Privacy Policy
1. Introduction
This Privacy Policy statement shall apply to all users who visit and access Cool Talk's website and mobile application (collectively referred to as the "Website"), which is owned and operated by Soft code IT Services The users unconditionally agree that browsing the Website and/or using its services signifies their unconditional assent to this Privacy Policy. The Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000 and Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules").
2. Information We Collect
Depending on how you use our services and our Website, we might collect the following kinds of information about you: We may collect information such as your name, email address, age, phone number, and educational qualification. When you choose any subscription or paid service provided as part of our services, our payment gateway provider may collect your purchase, address, or billing information, including your credit card number, debit card number, UPI ID, and card expiration date. We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser.
3. What We Do With Your Information
The information collected from registrants, customers, or prospective customers may be used for the following purposes:
- To provide access to our products and services, or to provide quotes or offers for, and updates about, our products and services.
- To send a confirmation notice to the registrant of the registration.
- To administer and manage accounts, including password resetting, responding to questions raised by registrants, and contacting the registrant about any problems with their account or conduct on the Website.
- To improve our Website and its features.
- To send email notices, messages, or contact you to communicate about our services and products.
As required by law, such as to comply with a subpoena, or similar legal process. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues, or respond to a government request. To protect against imminent harm to the rights, property, or safety of the Website, Soft Code IT Services, its users, or the public as required or permitted by law.
4. Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to our systems. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet.
5. Consent Withdrawal, Data Download & Data Removal Requests
To withdraw your consent, or to request the download or deletion of your data with us for any or all our services at any time, please email cooltalk2025@gmail.com.
6. Grievance Redressal
Any complaints, abuse, or concerns with regards to content or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via email:
Grievance Officer: Najmal K
Email: cooltalk2025@gmail.com
7. Soft Code Services Ownership
Cool Talk, its Website, and mobile application are owned and operated by Soft Code IT Services. Soft code IT Services is committed to maintaining your privacy and ensuring that your personal information is handled in compliance with applicable laws and regulations. For further information about Soft code IT Service’s commitment to data security and privacy, please contact us at cooltalk2025@gmail.com